Workforce management
Get the right people in the right place at the right time, with planning that balances service, cost and employee needs.
- Forecasting & capacity planning
- Scheduling & intraday management
- Process improvement & operating models
WORKFORCE MANAGEMENT & AI CONSULTING
Better workforce.
Smarter decisions.
Workforce management, practical AI and expert talent to help your business perform better.
Human Expertise. AI-Powered Intelligence. Measurable Impact.
01 / WHAT WE DO
Three ways to move
your business forward.
Choose the support you need. We start with your challenge and agree on a practical scope.
AI & analytics
Use your data to make better decisions. Identify practical AI opportunities, test their value and help your team adopt them.
- AI readiness & opportunity assessment
- Predictive analytics & decision support
- Automation & performance dashboards
Technology & expert talent
Get more from your WFM technology and bring in experienced specialists when your team needs extra expertise.
- Requirements & platform evaluation
- Implementation & integration advisory
- Expert matching & change support
Our expert talent network
Find WFM practitioners, AI and analytics specialists, and transformation leaders for advisory work or project delivery. We agree on your scope, timing and skills, then confirm fit and availability.
Industries we support
Contact centers and BPO · Banking and financial services · Retail and e-commerce · Healthcare · Travel and hospitality · Technology and shared services.
We adapt workforce planning, analytics and technology advice to the needs of each operation.
02 / HOW WE HELP
A clear plan.
Hands-on support.
Understand
Understand your challenge, review your current operation and agree on what success looks like.
Design
Set priorities, define the work and agree on the people, timeline and measures needed.
Deliver
Work alongside your team to improve processes, apply technology and test results.
Sustain
Train your people and put simple measures in place so improvements continue.
03 / WHO WE ARE
Experienced leaders.
Practical advice.
Ratiq.ai brings together workforce management experience, operational leadership and AI expertise. Meet our co-founders.
CO-FOUNDER & CEO
Jim Mathew
A global Workforce Management executive with 28+ years of experience, including 23 years in contact center leadership and 5 years in Information Technology. Jim specializes in workforce strategy, operational transformation, technology innovation and sustainable business performance.
CO-FOUNDER
Girish Prabhakaran
A Workforce Management and Operations Strategy leader with 25+ years of experience across global organizations. Formerly Director of Global Optimization & Contact Management at American Express, Girish specializes in workforce transformation, operational efficiency, analytics and AI-driven optimization.
04 / LET’S TALK
What would you
like to improve?
Tell us about your challenge. We’ll help identify the right starting point—workforce planning, AI, technology or expert support.
What happens next?
Our team will review your priorities and arrange an introductory discussion.