Ratiq.ai

WORKFORCE MANAGEMENT & AI CONSULTING

Better Workforce.
Smarter Decisions.

Workforce management, practical AI and expert talent to help your business perform better.

Start a conversation ↗See what we do ↓
Ratiq.ai robot-inspired R mark

Human Expertise. AI-Powered Intelligence. Measurable Impact.

01 / WHAT WE DO

Three ways to move
your business forward.

Choose the support you need. We start with your challenge and agree on a practical scope.

01

Workforce Management

Get the right people in the right place at the right time, with planning that balances service, cost and employee needs.

01

Forecasting & Capacity Planning

Transform demand forecasts into actionable workforce plans. Improve forecast accuracy, anticipate staffing requirements, and align capacity with business demand to balance cost, productivity, and service performance.

  • Demand Forecasting
  • Capacity Modelling
  • FTE & Hiring Plans
02

Scheduling & Optimisation

Design efficient schedules that align workforce availability with changing demand. Improve coverage, resource utilisation, employee flexibility, and operational performance.

  • Shift Design
  • Schedule Optimisation
  • Workforce Utilisation
05

WFM Health Checks

Gain an independent assessment of your workforce management practices, processes, technology, and performance. Identify improvement opportunities through a structured review and prioritised action plan.

  • Operational Assessment
  • WFM Maturity Review
  • Improvement Roadmap
Let’s optimize your workforce ↗
02

AI & Analytics

Use your data to make better decisions. Identify practical AI opportunities, test their value and help your team adopt them.

01

AI Readiness & Opportunity Assessment

Understand where AI can create practical value for your business. Assess your data, processes and team readiness, identify opportunities, and prioritise initiatives around clear business outcomes.

  • Readiness Assessment
  • Opportunity Mapping
  • AI Roadmap
02

Predictive Analytics & Decision Support

Turn operational data into insights that support better decisions. Identify performance patterns, anticipate future outcomes, and explore scenarios to guide workforce planning and business priorities.

  • Predictive Modelling
  • Scenario Analysis
  • Decision Support
03

Automation & Performance Dashboards

Reduce repetitive reporting and bring key performance measures into a clear, consistent view. Streamline workflows and build dashboards that help teams monitor results, spot issues, and act with confidence.

  • Workflow Automation
  • Performance Dashboards
  • Reporting & Insights
Discuss AI & analytics ↗
03

Technology & Expert Talent

Get more from your WFM technology and bring in experienced specialists when your team needs extra expertise.

03

WFM Technology & Implementation

Maximise the value of workforce management technology through platform assessments, solution design, implementation support, and process integration. Help teams adopt technology effectively and improve operational outcomes.

  • Technology Assessment
  • Implementation Support
  • Platform Optimisation
04

Fractional WFM Leadership

Access experienced WFM leadership without a permanent executive appointment. Strengthen governance, develop internal capabilities, and receive strategic guidance to improve workforce performance.

  • WFM Governance
  • Leadership Advisory
  • Coaching & Development
06

Expert Talent & Change Support

Connect with experienced specialists to support workforce, analytics and technology projects. Match expertise to your priorities, strengthen delivery capacity, and help teams adopt new processes and ways of working.

  • Expert Matching
  • Project Delivery Support
  • Change & Adoption
Discuss technology & talent ↗

OUR ECOSYSTEM

Clients & Technology Partners

Technology Partner

02 / HOW WE HELP

A clear plan.
Hands-on support.

01

Understand

Understand your challenge, review your current operation and agree on what success looks like.

02

Design

Set priorities, define the work and agree on the people, timeline and measures needed.

03

Deliver

Work alongside your team to improve processes, apply technology and test results.

04

Sustain

Train your people and put simple measures in place so improvements continue.

03 / WHO WE ARE

Experienced leaders.
Practical advice.

Ratiq.ai brings together workforce management experience, operational leadership and AI expertise. Meet our co-founders.

Jim Mathew, co-founder of Ratiq.ai

CO-FOUNDER & CEO

Jim Mathew

A global Workforce Management executive with 28+ years of experience, including 23 years in contact center leadership and 5 years in Information Technology. Jim specializes in workforce strategy, operational transformation, technology innovation and sustainable business performance.

Girish Prabhakaran, co-founder of Ratiq.ai

CO-FOUNDER

Girish Prabhakaran

A Workforce Management and Operations Strategy leader with 25+ years of experience across global organizations. Formerly Director of Global Optimization & Contact Management at American Express, Girish specializes in workforce transformation, operational efficiency, analytics and AI-driven optimization.

04 / LET’S TALK

What would you
like to improve?

Tell us about your challenge. We’ll help identify the right starting point—workforce planning, AI, technology or expert support.

What happens next?

Our team will review your priorities and arrange an introductory discussion.

Let’s understand your challenge.

Send your inquiry to the Ratiq.ai team

Submissions are processed by FormSubmit and emailed to the Ratiq.ai founders. Please do not include sensitive information.

RATIQ EXPERT NETWORK

Find an expert

Tell us what your organization needs. We’ll use these details to understand the right specialist for your project.

Send your inquiry to the Ratiq.ai team

Submissions are processed by FormSubmit and emailed to the Ratiq.ai founders. Please do not include sensitive information.

RATIQ EXPERT NETWORK

Join the network

Tell us about your professional experience and the work you’d like to support.

Send your inquiry to the Ratiq.ai team

Submissions are processed by FormSubmit and emailed to the Ratiq.ai founders. Please do not include sensitive information.